Grievance can be raised in case of following issues:
- Amount debited from the bank account,cash ledger not updated
- NEFT/RTGS related issues
Grievances cannot be raised under the following conditions:
- If payment status is PAID and amount is updated in cash ledger
- Before 24 hours of debit of amount from the bank account
- If memorandum of Error (MoE) is raised against the CPIN
- In case of e-payment,payment not initiated from the GST portal.
- In case of OTC payment,status is AWAITING BANK CLEARANCE and cheque/demand draft is not realized.
- Payment status is failed and amount is not debited from bank account