For which issues can a grievance be raised?

For which issues can a grievance be raised?

Asked on February 27, 2018 in Miscellaneous.
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Grievance can be raised in case of following issues:

  • Amount debited from the bank account,cash ledger not updated
  • NEFT/RTGS related issues

Grievances cannot be raised under the following conditions:

  •  If payment status is PAID and amount is updated in cash ledger
  •  Before 24 hours of debit of amount from the bank account
  •  If memorandum of Error (MoE) is raised against the CPIN
  •  In case of e-payment,payment not initiated from the GST portal.
  •  In case of OTC payment,status is AWAITING BANK CLEARANCE and cheque/demand draft is not realized.
  •  Payment status is failed and amount is not debited from bank account
Answered on February 27, 2018.
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